Having summarised the Situation, I now say how it affects me and maybe my organisation. The word ‘Problems’ may not be the most appropriate in all circumstances, since there are of course occasions where I have no negative feelings to report. I might be feeling...
This is the step that I am often itching to reach: where I request something or propose some next actions. But the thing that I must look out for is, once again, the Short Circuit. Assuming that I did use due process in arriving at this step, then it should be the...
In this video, the fifth and final one in the series on guiding the client conversation, I look at the use of the SUBROUTINE to express myself. This is the mode that allows me to confront a client about the most difficult topics without getting into conflict with...
In this video we have seen how the SUBROUTINE in questioning/listening mode constitutes the core of the Guidling Discovery flow. It starts with Learning Discovery to reveal Situation and simple Problems, which lead to Implied Needs But then it gets a lot more subtle....
