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The SUBROUTINE for Output – 1 – Overview

To get started, here’s a reminder of the steps of the SUBROUTINE when used in this mode. I start by describing the Situation in a factual way, using terms that it would be difficult to disagree with. Then I state how the Problems linked to this Situation are affecting...

The SUBROUTINE for Output – 3 – Problems

Having summarised the Situation, I now say how it affects me and maybe my organisation. The word ‘Problems’ may not be the most appropriate in all circumstances, since there are of course occasions where I have no negative feelings to report. I might be feeling...

The SUBROUTINE for Output – 5 – Solutions

This is the step that I am often itching to reach: where I request something or propose some next actions. But the thing that I must look out for is, once again, the Short Circuit. Assuming that I did use due process in arriving at this step, then it should be the...

The SUBROUTINE for Output – 0 – Title Slide

In this video, the fifth and final one in the series on guiding the client conversation, I look at the use of the SUBROUTINE to express myself. This is the mode that allows me to confront a client about the most difficult topics without getting into conflict with...