This is the step that I am often itching to reach: where I request something or propose some next actions. But the thing that I must look out for is, once again, the Short Circuit. Assuming that I did use due process in arriving at this step, then it should be the...
In this video, the fifth and final one in the series on guiding the client conversation, I look at the use of the SUBROUTINE to express myself. This is the mode that allows me to confront a client about the most difficult topics without getting into conflict with...
Now let’s look in detail at the steps. I start by describing, as best I can, the facts of the case—I present observations. This is a good starting point since, firstly, it syncs everyone up on the Situation And, secondly, it sets the tone of the conversation to one of...
This step of the process is for expressing my Needs, so that I can get my client’s understanding and, I would hope, their cooperation in meeting those Needs. Once again, the challenge is to express myself in a way that is clear, honest and effective. And, once again,...
