This is the first of two videos on Observing Communications. They will give you a simple but powerful way to improve your understanding of communication dynamics, and to improve those dynamics. I will be explaining how to anticipate miscommunication and how to improve...
This is because, not only will I present a new observation technique, I will explain how to practice it using YouTube, films and TV. It’s fun, it’s free, and it’s a great way to spend time on inter-continental flights! The approach I will take is characterised by its...
For example, if I say, “Send me the file tomorrow please!” (a transaction with a directive intent) then everything is Ok if the response is, “Sure, I’ll get it done tonight”. What would NOT be Ok is, “Do you know where the template is?”. If you watch people carefully,...
The bug zones are where life gets really interesting, though it requires careful attention to spot what is going on. The Volcano Zone is where I go when I feel somewhat bad about myself – a bit awkward. I try not to let people see how I’m feeling, and this may show on...
All this can seem a little complicated at first, but the good news is that there is an easy and fun way to practice – using films and videos. If you are watching a movie with interesting dialog, for example, then think about going back over some of the key...
