Does this help? The first number is 4, and there are 4 seasons in a year. The second is 12, and there are 12 months in a year. And so on. With a little more time, you could probably have worked out this way of remembering the number, or some other method. And then the...
This illustrates two points. We need time to think and reflect. And we need structure to help the thinking process. These two observations are especially true for busy Customer-Facing Engineers.
The ICON9 system was designed with these points in mind. As you may know, Client Encounters of a Technical Kind is not only the name of this video series, it is also a book. Both the course and the book invite you to take time out to think about your work and your...
In summary, we work in a complex, exciting environment, which is great! But we don’t want to burn out, nor do we want to turn into thoughtless, customer support machines. We need time to reflect, and we need to bring some structure to guide our thoughts and actions...
In this video, I will introduce some terminology and concepts that will be used throughout the video series, and also discuss some of the benefits that you may expect from it.
