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Welcome and Why – 4 – Hurry Monster on the Brain

That was pretty difficult thing to do under time pressure, and if you took the task seriously, you would have experienced a slight twinge of stress. So what went on in your brain? Well, as you may know, stress causes the release of adrenalin and cortisol hormones....

Welcome and Why – 6 – Does this help?

Does this help? The first number is 4, and there are 4 seasons in a year. The second is 12, and there are 12 months in a year. And so on. With a little more time, you could probably have worked out this way of remembering the number, or some other method. And then the...

Welcome and Why – 7 – Needs

This illustrates two points. We need time to think and reflect. And we need structure to help the thinking process. These two observations are especially true for busy Customer-Facing Engineers.  

Welcome and Why – 8 – ICON9

The ICON9 system was designed with these points in mind. As you may know, Client Encounters of a Technical Kind is not only the name of this video series, it is also a book. Both the course and the book invite you to take time out to think about your work and your...