Purpose A set of tools Notes The main components of the kit are: Quick reference sheetsPostersBook, article and video references (in the Excel folder)A set of templates for the ICON9 tools (in the Excel and the DISCOVER-Y templates folders)EncounterX – this tool...
Purpose For encouraging Engineering Team Leaders awareness of course concepts and their help in promoting the course + use with course participants as a follow-up activity. Notes Estimated times include a budget for exercises. Slides
Purpose Get participants thinking about this question and discounting poor methods, such as thinking of the next question. Notes What do you do when you are actively listening to a client? Think about this for a moment and with down a few points PRIVATELY. Notice that...
Purpose To provide Engineering Team Leaders with activities that they can use with their teams Notes This material must be backed up with a brief training call (90 mins?). Slides
