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ICON9.1 Cheat sheet

https://my.icon9.net/wp-content/uploads/2017/12/icon9.1-map-sheet-generic.pdf

Extract from Client Encounters

Chapters 1 to 7 of the Client Encounters book can be downloaded here. You may purchase the complete book (Kindle or paperback) here.

Client Encounters book extract

Chapters 1 to 7 of the Client Encounters book can be downloaded here. You may purchase the complete book (Kindle or paperback) here.

ECE MicroTraining lecture

Purpose For encouraging Engineering Team Leaders awareness of course concepts and their help in promoting the course + use with course participants as a follow-up activity. Notes Estimated times include a budget for exercises. Slides