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The TSM in Detail – 3 – Top Level

The TWO-SECOND MESSAGE system embodies the idea that the purpose of an email must become clear to the reader in just a couple of seconds. More on the reason for this in a moment. The TSM has a few different aspects. Some CFE-specific points essentially capture the...

The TSM in Detail – 5 – Pina Colada rules

Here are some situations where it’s best to do nothing. When you’re angry. When you’re paranoid. When your anxious. When you’re tired. And when you sense that that you are doing something just to be liked. In these circumstances, stay cool, and certainly don’t send...

The TSM in Detail – 7 – Less is More, More or Less

Less is more more or less. In other words, it’s good to write short mails, but if they are too short they become cryptic. For example, the symbols in the sub-bullet are shorthand for ‘less is more, more or less’, but this isn’t obvious at first. So I need to keep...

The TSM in Detail – 9 – Key Points

In summary, the fundamental goals for email are to write mails that are Nice and Clear. And be able to cope with those that are NOT-Nice or Not-Clear. The Two-Second Message system helps with this. Its Think-Write-Pause flow reminds us of the benefits of some quick...

The TSM in Detail – 1 – Communication & English Today

I’ll start with the context. A report from Radicati shows that, on average, business users produced about 36 emails per day in 2014. I worked out that this is an average of about 1,800 words per day. For comparison, Stephen King recommends that writers aim for between...