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The TSM in Detail – 7 – Less is More, More or Less

Less is more more or less. In other words, it’s good to write short mails, but if they are too short they become cryptic. For example, the symbols in the sub-bullet are shorthand for ‘less is more, more or less’, but this isn’t obvious at first. So I need to keep...

The TSM in Detail – 9 – Key Points

In summary, the fundamental goals for email are to write mails that are Nice and Clear. And be able to cope with those that are NOT-Nice or Not-Clear. The Two-Second Message system helps with this. Its Think-Write-Pause flow reminds us of the benefits of some quick...

The TSM in Detail – 1 – Communication & English Today

I’ll start with the context. A report from Radicati shows that, on average, business users produced about 36 emails per day in 2014. I worked out that this is an average of about 1,800 words per day. For comparison, Stephen King recommends that writers aim for between...

The TSM in Detail – 4 – Appropriate Channel

I’ll now explain the four General Guidelines, starting with Appropriate Channel. This table shows various possibilites for communication with my client. It can be seen that email is the poor relation. Compared to most other media, there is a lot of information missing...