This is the first of two videos on Observing Communications. They will give you a simple but powerful way to improve your understanding of communication dynamics, and to improve those dynamics. I will be explaining how to anticipate miscommunication and how to improve...
This is because, not only will I present a new observation technique, I will explain how to practice it using YouTube, films and TV. It’s fun, it’s free, and it’s a great way to spend time on inter-continental flights! The approach I will take is characterised by its...
For example, if I say, “Send me the file tomorrow please!” (a transaction with a directive intent) then everything is Ok if the response is, “Sure, I’ll get it done tonight”. What would NOT be Ok is, “Do you know where the template is?”. If you watch people carefully,...
