Z5. Getting Help and Collaboration

by andy | Sep 3, 2017

Module Content

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Sections Status

1

Indirect

The Indirect Interaction Model Video

The Indirect Interaction Model – 0 – Title Slide

The Indirect Interaction Model – 1 – Making Life More Complicated

The Indirect Interaction Model – 2 – Direct Access (the “Good Old Days”)

The Indirect Interaction Model – 3 – Indirect Access (large, complex accounts)

The Indirect Interaction Model – 4 – My customer = “End User”

The Indirect Interaction Model – 5 – My colleague = FAE

The Indirect Interaction Model – 6 – My customer = “Product Manager”

The Indirect Interaction Model – 7 – My customer = “Internal support”

The Indirect Interaction Model – 8 – Common Challenges

The Indirect Interaction Model – 9 – Key Points

2

The OAR Tool

The OAR Tool Video

The OAR Tool – 0 – Title Slide

The OAR Tool – 1 – From MAP to OAR

The OAR Tool – 2 – MAP and OAR together

The OAR Tool – 3 – Our challenge and the Objectives stack

The OAR Tool – 4 – Audience

The OAR Tool – 5 – Resources

The OAR Tool – 6 – Key Points

3

The Systemic Approach

The Systemic Approach Video

The Systemic Approach – 0 – Title Slide

The Systemic Approach – 1 – A Machine Isn’t Working

The Systemic Approach – 2 – Analytical versus Systemic

The Systemic Approach – 3 – Analytic versus Systemic 1 of 2

The Systemic Approach – 4 – Analytic versus Systemic 2 of 2

The Systemic Approach – 5 – Systemic in OAR & DISCOVER-Y

The Systemic Approach – 6 – Too Analytical?

The Systemic Approach – 7 – An Alternative, Systemic Approach

The Systemic Approach – 8 – Key Points

4

Ok Communication

Ok Communication Video

Ok Communication – 0 – Title Slide

Ok Communication – 1 – Purpose and Goals

Ok Communication – 2 – SUBROUTINE Dependencies

Ok Communication – 3 – Two Key Questions

Ok Communication – 4 – Is the Process Ok?

Ok Communication – 5 – Intent

Ok Communication – 6 – Content

Ok Communication – 7 – Are the People Ok?

Ok Communication – 8 – Are the People Ok? (Positions)

Ok Communication – 9 – Bug Zones and Indicators

Ok Communication – 10 – Exercise

Ok Communication – 11 – Key Points

5

Communication Bugs

Communication Bugs Video

Communication Bugs – 0 – Title Slide

Communication Bugs – 1 – Two Key Questions

Communication Bugs – 2 – Example Process Problem #1

Communication Bugs – 3 – Example Process Problem #2

Communication Bugs – 4 – People Debug Technique #1

Communication Bugs – 5 – People Debug Technique #2

Communication Bugs – 6 – People Debug Technique #3

Communication Bugs – 7 – References

Communication Bugs – 8 – Key Points

ChecksStatus

1

Help and Collaboration Check