Z1. Encounter Basics

by andy | Sep 3, 2017

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The Encounter Process

The Encounter Process Video

The Encounter Process – 0 – Title Slide

The Encounter Process – 1 – Obstacle Course

The Encounter Process – 2 – the Steps

The Encounter Process – 3 – the Steps cntd.

The Encounter Process – 4 – Tools and Methods

The Encounter Process – 5 – an Open System

The Encounter Process – 6 – Key Points

2

Meeting Preparation and MAP

Meeting Preparation and MAP Video

Meeting Preparation and MAP – 0 – Title Slide

Meeting Preparation and MAP – 1 – No GPS

Meeting Preparation and MAP – 2 – the MAP acronym

Meeting Preparation and MAP – 3 – the Nature of My Objectives

Meeting Preparation and MAP – 4 – Audience

Meeting Preparation and MAP – 5 – Plan

Meeting Preparation and MAP – 6 – Planning Tools

Meeting Preparation and MAP – 7 – Strategic vs Tactical

Meeting Preparation and MAP – 8 – Key Points

3

Starting Meetings and PAGE

Starting Meetings and PAGE Video

Starting Meetings and PAGE – 0 – Title Slide

Starting Meetings and PAGE – 1 – First Part of Engage

Starting Meetings and PAGE – 2 – Second Part of Engage

Starting Meetings and PAGE – 3 – Ideally …

Starting Meetings and PAGE – 4 – Reactive Mode

Starting Meetings and PAGE – 5 – Check at the end …

Starting Meetings and PAGE – 6 – Ensuring Commitment

Starting Meetings and PAGE – 7 – Key Points

4

Discovery and the DISCOVER-Y Tool

DISCOVER-Y Video

Discovery and the DISCOVER-Y Tool – 0 – Title Slide

Discovery and the DISCOVER-Y Tool – 1 – Learning Discovery

Discovery and the DISCOVER-Y Tool – 2 – the 8 Zones

Discovery and the DISCOVER-Y Tool – 3 – Odd Zones

Discovery and the DISCOVER-Y Tool – 4 – Even Zones

Discovery and the DISCOVER-Y Tool – 5 – Perceptions

Discovery and the DISCOVER-Y Tool – 6 – More about Even Zones

Discovery and the DISCOVER-Y Tool – 7 – Uses of DISCOVER-Y

Discovery and the DISCOVER-Y Tool – 8 – Pre-Encounter

Discovery and the DISCOVER-Y Tool – 9 – Danger of Good Preparation

Discovery and the DISCOVER-Y Tool – 10 – During an Encounter

Discovery and the DISCOVER-Y Tool – 11 – Post-Encounter Mind Map

Discovery and the DISCOVER-Y Tool – 12 – Post-Encounter Text/Slides

Discovery and the DISCOVER-Y Tool – 13 – Key Points

5

On Listening and Angry Clients

Listening Video

Irritation Anger Video

Listening – 0 – Title Slide

Listening – 1 – What do you really DO when listening

Listening – 2 – What NOT to do when listening

Listening – 3 – Empathetic Listening

Listening – 4 – Playback

Listening – 5 – Playback Question

Listening – 6 – Key Points

Irritation Anger – 0 – Title Slide

Irritation Anger – 1 – Unhappy Clients

Irritation Anger – 2 – Dealing with Irritation and Anger

Irritation Anger – 3 – Timing

Irritation Anger – 4 – Final Thoughts

Irritation Anger – 5 – Key Points

ChecksStatus

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Encounter Basics Check