ICON9-lite

Do you run, or work in, a customer-facing team – in technical sales or product development, for example? If so, here are some ideas on getting equipped to succeed with your customers.

Let’s start by getting them in mind…

Who needs a map these days?

Let’s compare a client encounter with a journey…

Let’s look at how to get meetings started and keep everyone on the same page, to avoid things like this …

Why should we use the icon9 DISCOVER-Y tool?

In this short video, I’ll explain why you might want to use discover why

before an encounter, as part of your preparation

during an encounter, to get the most out of the meeting

and after the encounter, so that the debrief is also a success

Let’s take these in chronological order, and look at the situation where just thinking about a certain client visit is filling us with dread…

Let’s look at how to create great presentations using a MAP and a TWO-MINUTE MESSAGE!

We’ll see that these tools help tremendously to tame and exploit whatever material we have – it doesn’t matter if it’s good or bad, if we’ve got too much of it, or if we have hardly anything at all…